Frequently Asked Questions

About our Baby Boxes

Can I add or remove items from a Baby Box?

Yes!

We can customize any Baby Box according to the items you want to include. We will respond promptly to make your Baby Box as special as possible. Contact us

Can I send the Baby Box directly to the parents?

Yes!

Our Baby Boxes are sent without prices or invoices, precisely so that they can be sent directly to the person who will receive the gift. In this case, don't forget to write a loving message on the gift card and sign it with your name, so that they know who gave the gift.

Do the tags on the clothes have a price?

No. No items are sent with price references because our Baby Boxes are designed to be a gift.

Shipping and Delivery

What is the delivery time?

  • Continental Portugal : 24 to 48 business hours
  • Spain : 24-72 business hours
  • Azores and Madeira : 5 to 9 business days
  • Rest of the European Union : from 5 working days

Our goal is to ensure that your order arrives quickly and in perfect condition!

Which countries do you ship to?

Germany, Austria, Belgium, Slovakia, Slovenia, Spain, France, Greece, Netherlands, Hungary, Ireland, Italy, Lithuania, Portugal, Czech Republic, Denmark, Estonia, Finland, Latvia, Malta, Poland, Sweden.

Will my order be packaged securely?

Yes!

All of our Baby Boxes are sent inside an additional box, ensuring that the Baby Box arrives at its destination in perfect condition to be offered with all the care and attention.

How can I track my order?

As soon as your order is dispatched from our facilities, you will receive an email or Whatsapp with the carrier's tracking number, allowing you to track the shipment in real time.

Payment Methods

What payment methods are available?

MBway, Multibanco, Bizum, Visa, Maestro, Mastercard, AMEX, Apple Pay and Google Pay

Is payment secure?

All transactions are processed through Shopify's checkout, which uses:

  • 256-bit SSL encryption: Ensures that transmitted data is fully protected.
  • PCI DSS Compliance: Ensures that credit card data is treated securely.
  • Secure payment processing: Using certified gateways and continuous monitoring to prevent fraud.

This way, we ensure a safe and reliable shopping experience for all our customers.

If you still have questions, please contact us here